1. Introduction

These terms and conditions govern the provision of snagging services by SD Snagging (hereinafter referred to as “the Company”). By engaging our services, you agree to these terms.

2. Services Provided

The Company offers snagging services, which may include but are not limited to:

• Inspection of properties for defects or unfinished work.
• Preparation of snagging lists.
• Coordination with contractors for rectification
• Follow-up inspections to ensure issues are resolved.

3. Client Obligations

Clients must:

• Provide access to the property at the agreed times.
• Ensure all the relevant information regarding the property is disclosed to the Company.
• Pay all fees as outlined in Section 4.

4. Fees and Payment Terms

• Fees for our services are outlines on our websites pricing page, which vary depending on the type of inspection required and the size of the property.
• Payment is due when booking the service required.
• Any extra services that are required, such as liaising with the contractors, will come with additional fees which will be discussed as necessary.

5. Right To Cancel

• The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 permit consumers to cancel a contract after it has been entered into subject to certain limitations and requirements.
• You have the right to cancel the contract within 14 days, starting on the day after you book the inspection. However, your cancellation rights will be affected if you ask us to carry out our services within the cancellation period.
• If services are booked within the 14 day period, then our normal cancellation policy procedure will be adhered to as per section 6.

6. Cancellation policy

Clients cancelling or rescheduling inspections must give at least 2 days’ notice prior to the inspection. Cancellations made within this period may incur a cancellation fee. Rescheduling appointments within this period may incur a small administration fee.

7. Liability

• The company will not be liable for any indirect, incidental, or consequential damages arising from the use of our services.
• The Company’s liability is limited to the total fees paid for the services rendered.

8. Confidentiality

All the information provided by the client will be treated as confidential and will not be disclosed to third parties without the client’s consent, except as detailed in our Privacy Policy and as required by law.

9. Dispute Resolution

In the event of a dispute, both parties agree to attempt to resolve the issue amicably. If resolution is not possible, disputes will be handled through mediation before pursuing legal action.

10. Amendments

 The Company reserves the right to amend these terms and conditions at any time. The client will be notified of any changes prior to the commencement of the service.

11. The Governing Law

 These terms and conditions shall be governed by and construed in accordance with the laws of England and the United Kingdom.

12. Your Legal Rights

A summary of your legal rights is detailed below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

The Consumer Rights Act 2015 says:

1. a) You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill or get some money back if we can’t fix it.
2. b) If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
3. c) If you haven’t agreed a time beforehand, it must be carried out within a reasonable time.

13. Acceptance

By engaging our services, you acknowledge that you have read, understood and agree to these terms and conditions.